FAQ – Frequently Asked Questions
How do I order?
Just text 0928 844 2627 with product name and delivery address in Metro Manila. Pay COD or Cash upon delivery. Our messengers will try their best to deliver it same day.
What time are you open for business?
We are open 11:00 AM up to 7:00 PM everyday except Sundays. For special deliveries on Sundays please text in advance to arrange a schedule.
Is it free delivery?
Free only if SM North Edsa, Trinoma, QC Circle, East Ave. or nearby areas to QC Circle as reference point. P100 delivery fee – for Cubao, or distances of up to 3 kilometers from QC Circle. P200 delivery fee – for Makati, Pasig, Mandaluyong, Manila, Fairview, Novaliches, Marikina, Pasay, Pateros, Baclaran, Valenzuela, etc P300 delivery fee – for Alabang, Las Pinas, and similar far places from QC Circle.
What if im located outside of Metro Manila?
We ship via LBC courier daily in batch. Shipping takes 2 overnight days usually from Manila to any province in Philippines. Shipping fee of P200-300 applies depending on size of LBC pouch to be used. We must receive the full payment first before we ship your order.
What payment options do you offer?
We accept major credit cards (Visa and Mastercard) in our website, Paypal, LBC Pera Padala, BDO and Chinabank bank transfers or cash deposits. Pls see our How to Order page.
Do you deliver COD to places near Metro Manila like Meycauayan Bulacan, Bacoor Cavite, San Pedro Laguna, Malolos Bulacan, Plaridel Bulacan, San Fernando Pampanga, etc?
No. We are sorry we dont deliver COD to these places since they are already outside Metro Manila. But customers may go to any shopping malls within Metro Manila and ask for a delivery or meet up in malls same day like SM North Edsa or Trinoma or Mega Mall.
Is it discreet?
Yes. Discreetly sealed in plain brown envelope to protect your privacy.
Where is your office? Our office is located in Congressional Ave, Bgy. Bahay Toro, Quezon City. We don’t give our exact address since we don’t allow walk in customers. We only do deliveries and meet ups anywhere in Metro Manila.
Where is your warehouse or stockroom?
Our stockroom is located in UP Village, Diliman, Quezon City.
Do you have warranty with your products?
Yes 1 week warranty for all our items. Immediate replacement should it be factory issues.
Are your products safe to use?
Yes, Phthalate free. Non-toxic materials were used as certified by US manufacturers.
Are your products genuine and authentic?
Yes. All our items are imported from USA, never from China. All items are genuine and 100% authentic. Although some are made in China, most of our items are made in USA.